With just a few clicks, you can access your contracts, invoices and all important documents. Manage your insurance business conveniently on your smartphone, wherever you are.
Thanks to the myHelvetia app, your digital insurance folder even fits in your pocket.
Advantages of myHelvetia
Biometric login
With the biometric login, myHelvetia offers you both secure and fast access to the app. Easily identify yourself via fingerprint or facial recognition in the app without having to remember a password.
In the claims overview, you'll find details of any claims you've reported. You can also view the processing status of any current claims.¬
Manage personal data
In the myHelvetia app, you have complete control of your personal data. Update your contact details, address changes or other important information quickly and easily directly from your smartphone.
How to register
How to register
How to register
Here you'll find step-by-step instructions on how to register for myHelvetia.
*If you are already registered with myHelvetia, you do not have to register again in the app. Log in to the app with your myHelvetia login details (e-mail and password).
Your questions. Our answers.
What information is available in myHelvetia?
myHelvetia gives you access to your insurance documents and your master data. You can view your policies, contract details, invoices and claims reports.
You can change your contact info and payment details directly in the app.
Who can register for the myHelvetia app?
All customers of Helvetia Switzerland with a valid policy or pension fund contract are eligible to register for the customer portal. Neither corporate customers nor holders of group policies are able to register.
If you are already registered with myHelvetia, you do not have to register again in the app. Log in to the app with your myHelvetia login details (e-mail and password).
Making changes to your insurance cover: what do you need to do?
Your direct contact will be pleased to help you make sure your insurance cover matches your requirements. You'll find their contact details in the myHelvetia app.
Missing document: what do you need to do?
Please contact our hotline directly on +41 58 280 20 20. Our staff will be happy to help.
Registration unsuccessful: what's next?
Make sure the information you provided is correct and complete. If the problem persists, please contact our hotline directly on +41 58 280 20 20. Our employees will be pleased to help.
New mobile number: what do you need to do?
If you still have access to the old mobile phone number, you will be able to replace it with the new one under "Profile/Login details" in myHelvetia.
If you no longer have access to the old mobile phone number and so cannot log in, please contact our hotline directly on +41 58 280 20 20.
Deleting your account: How do you proceed?
The account can be deleted in myHelvetia under "Profile/Login details". Under "Delete account" you can start the process To confirm the deletion you will receive a text message (SMS) with a code. As soon as this has been entered correctly, the account will be permanently and immediately deleted.
