A profile in myHelvetia gives you access to your insurance documents and your master data. You can look at your policies, contract details, invoices and claims reports.
You can change your contact data and payment details directly in myHelvetia.
Who can register for the customer portal?
Any private individual with a valid policy or pension fund contract is welcome to register for the customer portal. Neither corporate customers nor holders of group policies are able to register.
Making changes to your insurance cover: How do I proceed?
Your direct contact will be pleased to help you make sure your insurance cover matches your requirements. You'll find their contact details at myHelvetia.
Missing document: What should I do?
Please contact our hotline directly at +41 58 280 20 20. Our staff will be happy to help.
Registration unsuccessful: What happens next?
Make sure the information you provided is correct and complete. If the problem persists, please contact our hotline directly at +41 58 280 20 20. Our staff will be happy to help.
Forgotten your password: What should I do?
If you have forgotten your password, you can reset it using the "Password forgotten" button. An e-mail containing a code will be sent to your e-mail address. As soon as you have correctly entered this code on the appropriate page, you can set your new password.
Login unsuccessful: What happens next?
In order to log in, you need your e-mail address, your password and the access code (SMS code). The access code will be sent by SMS to your registered mobile phone number. When entering your password, please remember to distinguish between upper and lower case.
New mobile number: What should I do?
If you still have access to the old mobile phone number, you will be able to replace it with the new one under "Profile/Login details" in myHelvetia. If you no longer have access to the old mobile phone number and so cannot log in, please contact our hotline directly at +41 58 280 20 20.
You didn't receive the SMS code?
Click on the link "Resend code". If you still did not receive the SMS code, please contact our hotline directly at +41 58 280 20 20.
You didn't receive an e-mail code?
Make sure that the e-mail code wasn't blocked by your anti-spam filter or that you didn't provide the wrong e-mail address. You can have the e-mail code resent to you by clicking on the link "Resend code". If the problem persists, please contact our hotline directly at +41 58 280 20 20.
Revocation of consent of an insured person for the 2nd pillar: How do I proceed?
You can revoke the consent you provided when registering at any time with effect for the future by informing Helvetia. Call +41 58 280 10 00 or use the contact form.
Why do I need an SMS code?
You must use a mobile phone in order to register for myHelvetia. This procedure is also called two-factor authentication, because it requires an SMS code in addition to your user name and password. Security is increased, because the code is sent via a separate channel and is only valid for a limited time.
Deleting your account: How do I proceed?
The account can be deleted in myHelvetia under "Profile". In the "Delete account" section, click on the link "Delete my Helvetia account". You will receive an SMS containing a code so that you can confirm the deletion. When this code has been correctly entered, the account will be permanently deleted with immediate effect.
