Switch to digital documents now. Faster, simpler and more environmentally friendly.

You can now have your documents such as invoices, policies and other relevant documents delivered online.

It’s this easy

Create or log in to your myHelvetia account

If you already have a myHelvetia account, you can simply log in and switch directly. If not, please register with myHelvetia first.

Switch to digital dispatch

In your myHelvetia customer portal, you can switch from postal delivery to digital dispatch under "Profile - digital dispatch".

Receive documents digitally

You will now receive all Helvetia documents directly in your customer portal. When new documents are available, you will be notified at the e-mail address used for myHelvetia. Otherwise, everything stays the same.

Your questions. Our answers.

How do I change my document dispatch settings?

In the myHelvetia customer portal you can view your current settings under "Profile - Digital Dispatch" and adjust them if you wish.

We firmly believe that digital dispatch makes it easier for you keep track of all your documents. However, if you disagree, you can change your dispatch preferences to dispatch by post. Postal dispatch will continue to be free of charge.

Can I choose different dispatch methods for each of my insurance products?

How does digital dispatch work if the correspondence or billing address is different?

For which contracts can I switch to digital dispatch?

Currently, all private customers with non-life insurance have the option of switching to digital dispatch. With the following types of insurance, digital dispatch will only be possible at a later date:

Construction insurance
Art insurance
Accident insurance
Health insurance
Interim accident insurance

For some specific purposes, you will still be required to order an original policy in paper form – for example if the insurance entitlement is to be pledged or assigned, or for the purpose of naming a beneficiary, which is irrevocable and applies to pension policies only.