What are the pitfalls of online shopping?

Something can always go wrong. Perhaps a product is sold out at short notice and delivery is therefore delayed. However, there are also dubious online shops.

Fake shops

Fraudulent online shops often look professional. Therefore, check whether the website has a security certificate (https in the URL) and whether there are any general terms and conditions and publishing details. Read other customers' reviews: if something sounds too good to be true, be careful. It could be a fake shop.

Phishing

Phishing is a very common type of internet fraud. For example, cybercriminals are using fake shops to lure people with fraudulent offers in order to obtain private passwords and credit card data. Find out how to recognize them in our phishing blog.

Credit card misuse

Avoid misuse by only providing your credit card information on trusted websites. Pay attention to quality labels such as "Trusted Shops" and take advantage of security offers from the credit card provider, for example, two-factor authentication via an app. There you also have an overview of your expenses. Immediately report misuse to your credit card provider and have the card blocked.

Delivery date missed

Is the shop genuine but the provider unreliable? Unfortunately, this also happens. An approximate delivery date is often given when you place your order. If there are unexpected delays, if no one contacts you, or if you are dependent on a specific delivery date, you should contact the dealer. In the event of legal disputes, Helvetia Legal Protection Insurance can offer you assistance from experts.

Parcel theft in the stairwell

The parcel was delivered but was stolen from the stairwell? That can also happen. If the parcel was delivered to the building, the theft is covered by your household contents. Report the theft to your insurer.

Be on the safe side

Online shopping is part of everyday life. Nevertheless, or precisely because of this, you should exercise due caution, even – and especially – on certain bargain days. Keep your receipts and documentation from the online purchase as evidence if necessary. Despite taking every precaution, a residual risk remains. Cyber insurance provides financial cover if you fall victim to Internet fraud.