Hello, I’m Clara, your digital assistant. 😀

Clara is Helvetia's digital assistant and is there for you around the clock. She answers your questions and interprets your concerns. Clara uses artificial intelligence to generate her answers. Clara can clear up certain queries in the chat directly, while for others she provides answers or directs you to the right place.

Her strengths lie in answering questions about insurance, pensions and home ownership. Clara remembers the context of the first question when answering further questions.

When you close your browser, you will no longer be able to retrieve the content of the chat. If you only close the chat window, you will still be able to see the chat history the next time it opens.

ChatGPT is an artificial intelligence tool from OpenAI that is built on large language models (LLMs). These LLMs are capable of understanding text and generating answers independently.

Clara's chat service is based on OpenAI's LLM technology and is accessed via the cloud partner Microsoft Azure. Helvetia's sole contracting partner is Microsoft.

Helvetia uses the language capabilities of LLMs and provides “knowledge” in the form of Helvetia-related content. When you ask Clara a question, we send the question to the LLM together with the appropriate content from Helvetia and receive a reply that has been drafted using artificial intelligence.

Please also read our terms of use and information on data protection.

Helvetia makes great efforts to ensure quality. Since Clara's answers are generated using artificial intelligence, Helvetia cannot guarantee that they are always correctly formulated. Please read our terms of use and information on data protection. 

Clara's answers are not a substitute for a one-to-one discussion with an advisor. If the topics you need help with relate to individual issues such as insurance benefits or cover, we recommend you contact our experts.

AI is new for many of us, and – as with all new technology – we have to learn how to use it and to recognize its limitations. We want to inspire our customers and gather experience together with them. By rating Clara's answers 👍 👎, you can help us to improve Clara.

Helvetia makes a huge amount of information available on its website. Users can search for information online, interpret it and get an idea of the products and services that are available. With our digital assistant Clara, we’re speeding up this process: when someone asks Clara a question, the chatbot uses its artificial intelligence to search for the relevant information on the Helvetia website and interpret it for the person who has asked the question. Instead of having to search for the information themselves, the person receives an answer that has been drafted by AI.

Certain queries can also be submitted or dealt with directly in the chat with Clara, for example submitting a claim notification, requesting a discussion with an advisor, or updating contact details.

You can reach our digital assistant Clara at any time on the Helvetia website www.helvetia.ch in Switzerland or via WhatsApp on +41 79 280 51 51. Clara also has her own website where she introduces herself and her service: www.helvetia.ch/ask-clara