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Report your complaint online now

Customer satisfaction is of great importance to us. Therefore, in addition to high-quality customer relationships management, a professional approach to complaints is equally important to us. The evaluation of complaints helps us to continuously improve our products and to better meet our customers' needs. If you would like to report a complaint regarding your insurance contract or a service provided by us, you will find all the necessary information here.

In the first instance, please get in touch with your usual contact, broker or insurance intermediary as they will generally be able to provide you with a prompt response to your satisfaction.

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Please explain the issue that you want to complain about:

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Complaints regarding claims management

If you want to report a claim or a complaint regarding our claims management, please contact us via claims form.

Go to claims form

Further information

How do we process your complaint?

As soon as we receive your complaint, we will confirm its receipt, and will inform you about the further processing.

We will register your complaint in our complaints database. We have created this databank to analyse the complaints we receive so that we can continuously improve our products. The information regarding your complaint will be deleted according to the applicable legal provisions.

We will thoroughly analyse your complaint based on the arguments you presented to us and the available information and evidence. Afterwards we will inform you in writing about our conclusion. If we do not fully agree with your complaint, we will explain the reasons to you in a clear and comprehensible way.

We will process your complaint promptly. Should we not be able to give you an answer within reasonable time, we will inform you about the reasons for the delay as well as the expected answering time.

In case you need any information regarding the status of your complaint, you can get in touch with us, and we will inform you accordingly.

What can you do if you do not agree with our suggested solution?

If you do not agree with the solution that we suggest to you regarding your complaint, you can contact the following authorities or take legal action.

Financial Market Authority Liechtenstein (FMA)

Landstrasse 109
P. O. Box 279
9490 Vaduz

Conciliation Board Liechtenstein

Landstrasse 60
P. O. Box 343
9490 Vaduz

In case of cross-border complaints within the EEA, you also have the option to contact the following extrajudicial institutions:

FIN-NET

The Fin-Net-Member in your own country or the country of the financial services provider
Go to website

Online-Dispute-Resolution-Platform

(for online insurance contracts)
Go to website

UK FOS

In the case of UK complaints, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS).

Financial Ombudsman Service
Exchange Tower, London E14 9SR
T 0800 023 4567 or +44 20 7964 0500
Write an e-mail
Go to website